![]() ![]() Now insert the ink cartridges and then try to print a test page and check if it works.Īlternatively, I would suggest you follow the steps suggested in the support document for - HP ENVY, HP DeskJet Printers - Resolving 'Ink Cartridge Problem' ErrorĬould you please respond to this post with the results of the troubleshooting as this will help me in further assisting you.Īnd Feel free to ask your queries as this forum has some of the best people in the world available and ready to help. Turn on the printer and wait till warm-up period finishes and the printer is idle. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. ![]() Repeat the exercise for your input tray and ADF door. Make sure the cartridge is closed tightly. Now, open and then close the cartridge access door of your printer. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. ![]() Remove all the ink cartridges and then try to perform a hard reset on the printer. Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector. In the meantime, let's try these steps here: Have you tried to clean the electrical cartridge contacts? Have you recently made any changes on the printer before the issue started?Īre you using genuine HP Ink cartridge or refilled cartridge? To provide you with an accurate solution, I'll need a few more details: Under the Start screen type Devices and Printers. Don't worry we'll work together to help you find a solution. On your computer please open the Start screen by selecting the Windows icon on the bottom left corner of the computer screen or by selecting the Windows key on the bottom left of your keyboard, to the right of the Ctrl button.
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